Introduction to Knowledge Management: KM in Business

This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available. * Easy to read, user-friendly introduction to knowledge management* Full of practical applications for business professionals* An Online Instructor's Guide is available, with power point slides, case studies, exercises and review questions

Amazon Sales Rank: #937835 in Books Published on: 2003-07-31 Original language: English Number of items: 1 Binding: Paperback 183 pages

Review "As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc."This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."- Robert E. Klabenes, President, Oklahoma State University-Okmulgee From the Back Cover Finally, a solid introduction to the complex world of knowledge management, how it works, and the impact it has on organizations of all sizes. "As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc."This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."- Robert E. Klabenes, President, Oklahoma State University-OkmulgeeEffective knowledge management and collaborative learning is key to success in today's high tech, networked, just-in-time market. Easy to read and user-friendly, this book introduces you to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. Full of practical applications, the focus is on real-world business using examples of commonly available technologies. Introduction to Knowledge Management is clear and straightforward with definitions highlighted, brief case studies illustrating key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.Todd R. Groff is a Consultant, IBM's Business Consulting ServicesThomas P. Jones is a Consultant, IBM's Business Consulting Services About the Author Todd Groff is a Consultant with IBM's Business Consulting Services, having worked in high technology industries for over 15 years. He is responsible for the identification of information access, retrieval and distribution needs while leading a consulting team in the design, implementation and integration of systems. Recent client work involves developing and applying KM tools and processes to both backend administration and critical line of business functions. Successes have included strategic recruiting, data capture operations, and HR Information Systems. All of these areas benefited from the sharing of knowledge and the technology developed by merging multiple centers of expertise. He is currently serving as an advisory member for Oklahoma State University, and has participated as a Member of OSU's "PEW Higher Education Roundtable to Enhance the Vision and Strategic Planning of Oklahoma State University"Thomas Jones is a Consultant with IBM's Business Consulting Services. Current responsibilities include infrastructure design and management of Electronic Document Management Systems for a range of client companies. In addition, Thomas designs and manages commercial and educational Websites and corporate groupware.His Internet background includes Internet consulting and web programming for retail businesses and a variety of vineyards and wineries, as well as Oklahoma State University. Projects have included collaboration applications, Business-to-Business e-Commerce and internal corporate KM solutions. Past and present customers: British Petroleum, EDS, The Williams Companies, Phillips Petroleum, Nuyaka Creek Winery, Tidal School Vineyards, Oklahoma State University, Williams Energy, Fleming Foods, PricewaterhouseCoopers, Accenture, Pressmark Companies and others.

Most helpful customer reviews 10 of 11 people found the following review helpful. Knowledge Management Handbook by John Turley fitness business is a knowledge management book on the fundamentals of KM and is recorded in a manual format. This is a real find for any instructor who wants to debate knowledge to add to an existing business course, or looking for a text for a KM course. I think this book would serve no purpose, and 29.95 to use it as a supplementary text is not unreasonable. Another plus for this book, the instructor guide is available to anyone who has learned publisher.As college and business environments, I think this book is a powerful resource for both. I also searched online for this title and found that Southern Connecticut State University has this book for a library science courses adopted. 6 of 7 people found this review helpful. understandable and useful to a client KM in the business is written in such a way that is understandable even for a beginner like me requests small mom and pop operations, as well as large companies make it a must for all owners of the company. That deserves a place in business classes in college or high school. As the owner of two retail companies, it seems very valuable. June 5 found this review helpful. Finally! A textbook for teaching basic KM. By T. Jones Ideal for untroducing principles of knowledge management for college students or corporate training programs KM. Complex concepts such as systems thinking, attention management, trust and social networks are discussed in the practical context of real business issues.A logically organized and easy to read a gateway to exciting new business concept sweeping the nation! See all 7 reviews ....